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Horse Boost GuaranteeDoes Horse Boost Have a Refund Policy? Yes, Sixty Days
Yes. Horse Boost gives you sixty days from the day you pay, with opened bottles accepted.
Start a claim by calling +1 (302) 200-3480 with your order number. Return postage is yours unless the order arrived damaged, defective or wrong.
See what each pack costs on the pricing page.
Which date the clock starts on, what a claim involves, and the two waits that follow the parcel.
How the Horse Boost sixty days are counted
Day one is the day the payment goes through
Not the day the parcel is despatched and not the day it lands on the doormat. The order email carries that date and it is the only date the window depends on.
The direction of that arithmetic is worth being clear about, because it is easy to get backwards. A purchase comes before a dispatch, so a window measured from the purchase closes earlier than the same window measured from dispatch. Counting from purchase is therefore the conservative reading, transit time sits inside the window rather than beside it, and a deadline computed from a shipping date would be later than the real one. Do not compute one that way.
| What happens | When | What it means for the window |
|---|---|---|
| You pay | Day 0 | The clock starts here. This is the date on the order email. |
| The parcel is despatched | Usually within a working day or two | Nothing. The window does not restart. |
| It arrives | Domestic delivery times apply | Still nothing. Delivery is not the start date. |
| You decide | Any time up to day 60 | Ring the desk. Earlier is better than later. |
| Day 60 | Sixty days after payment | The window closes. |
Making a Horse Boost claim, step by step
Ring the order desk
+1 (302) 200-3480, with the order number in front of you. This is the only route that starts a claim; the editorial inbox cannot see an order and cannot open one.
Post it back, tracked
To 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA. Enclose your full name, the email on the order and the order ID. Return postage is yours unless the delivery was damaged, defective or wrong, and an untracked parcel is a risk you are carrying alone.
Wait out the two clocks
Three to five business days after the return is credited for the refund to be issued, then five to ten days for the card to show it. Two separate waits, and the second one belongs to the bank.
Day 55 is the sensible reminder. Every unhappy ending in this category has the same shape: someone meant to decide, did not, and found the window had closed while they were still thinking about it. Two minutes at the start removes that outcome entirely.
What the Horse Boost guarantee does not cover
- Orders placed somewhere else. A marketplace purchase is covered by that seller's policy, not by this one.
- Return postage on an ordinary change of mind. That is the buyer's.
- A parcel posted back without tracking that does not arrive.
- Anything outside sixty days from the purchase date, however good the reason.
- Any promise about how the product will make anyone feel. A money-back guarantee is a purchase policy, not a claim about the contents.
That last line is worth stating plainly because the seal on the pack says 100% satisfaction guaranteed, and a reader could take that as a statement about the gummy. It is a statement about the refund. The claims this product actually makes are the six phrases on the front panel, set out on the benefits page.
A worked example of the Horse Boost window
| Date | What happened | Days used | Days left |
|---|---|---|---|
| 1 March | Payment goes through. The order email is generated. | 0 | 60 |
| 3 March | Parcel despatched, tracking added. | 2 | 58 |
| 7 March | Parcel arrives. First gummy that evening. | 6 | 54 |
| 6 April | First bottle finishes. Second opened the same day. | 36 | 24 |
| 24 April | Calendar reminder fires at day 55. | 55 | 5 |
| 30 April | Window closes. | 60 | 0 |
Illustrative dates. What is not illustrative is the direction: six days were spent on despatch and delivery and every one of them came out of the sixty.
Read the last two columns together and the point of the purchase-dated count is clear. By the time the first gummy is chewed, six of the sixty days are gone, and a buyer who assumed the clock started on delivery would think the deadline was 6 May rather than 30 April. That is the specific error this page exists to prevent, and it is the reason the seller's own wording, sixty days from purchase, is repeated rather than paraphrased.
It is also why the two-bottle pack matters more than its price suggests. Sixty gummies taken daily from the seventh of March run to the fifth of May, which is five days past the window. Nobody finishes a two-bottle pack inside the guarantee, and the decision has to be made with a few gummies left in the second bottle.
Five ways a Horse Boost refund goes wrong, and how to avoid each
Counting from the wrong date
The commonest one. The window runs from the purchase, not the delivery, so a buyer who counts from the parcel believes the deadline is several days later than it is. Take the date off the order email on the day it arrives and put it somewhere you will find it.
Deciding too late
Day 59 is not a good day to start thinking about it. A claim involves a phone call, a parcel and a postal service, and the call has to happen inside the window. Day 55 is the reminder worth setting.
Posting without ringing first
A parcel that arrives at a warehouse with nothing to match it to is a parcel nobody can process. The call opens the claim and confirms the current returns address in the same two minutes.
Posting untracked
Return postage is the buyer's on a change of mind, and a few dollars for tracking is cheap against a refund of up to $294. An untracked parcel that does not arrive is an argument nobody can win.
Losing the order number
Every conversation starts with it. It is on the order email, along with the date, which is why that one email is the thing to keep rather than the packaging.
None of those five is about the seller being difficult. All five are ordinary administrative failures on the buyer's side, and all five are removed by two minutes of work on the day the order goes through: save the email, note the date, set the reminder.
The sixth way, which is not in the list because it is not avoidable, is deciding at day 70 that you would rather have the money. That is what a window is: a period after which the answer is no, however good the reason. It is sixty days here, which is longer than most of this category offers and shorter than forever.
Horse Boost guarantee: common questions
How long is the Horse Boost guarantee?
Sixty days, counted from the date of purchase rather than from the date of dispatch.
Why does Horse Boost count from purchase and not delivery?
Because the seller words it that way, and because purchase happens first. Sixty days from the order date always ends earlier than sixty days from dispatch, which makes it the shorter and more conservative of the two.
Are opened Horse Boost bottles accepted?
Yes. A guarantee that only covered sealed bottles would not be a satisfaction guarantee.
Who pays return postage on Horse Boost?
The buyer, unless the delivery arrived damaged, defective or wrong. Use a tracked service: an untracked parcel that does not arrive is an argument nobody can win.
How long does a Horse Boost refund take?
Three to five business days after the return is credited, then a further five to ten days for the card to show it.
Order Horse Boost with the window in view
Two bottles is exactly sixty days, which means the smallest purchase and the decision period are the same length.
Two bottles $158 · six bottles $294 · 60 days from purchase to change your mind
Order Horse Boost On The Official WebsiteOne gummy a day · 30 a bottle · lot HOR-26/HO-4117